Do you exchange products? I think I might want the open-toe and will return the unopened "closed toe" product I ordered. Is there a charge for shipping for an exchange? Asked by Veronica
At the moment we find that the easiest way to "exchange" is returning for Refun and a new order can be placed by you. We do not cover the return cost to us BUT the new order that goes out should have the shipping waived.
How long does the return process usually take?
Generally, there is about a 2 week turn-around time.
Time may vary due to distance & shipping option customer decides to return with.
All returns are processed in the order they are received.
Please keep any tracking information as added proof of return.
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