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Help Center
General Info
How do I contact customer service?
For assistance, contact our support team via the following
Email: support@discountsurgical.com
Phone: 800-982-0939
Mon – Fri: 9am – 9pm ET
Sat – Sun: 9am – 6pm ET
Do you have a physical store I can visit?
We don't have a traditional retail store, but select items are available for purchase at our warehouse office during regular warehouse business hours, Monday–Friday, 9:00 AM – 5:00 PM Eastern Time. We recommend calling our customer service team beforehand...
How do I leave a review for a product?
Reviews can be submitted directly on the product page — simply navigate to the desired product and scroll to the bottom to find the review section. If you've made a purchase, you'll also receive a follow-up email with a link to leave your review.
How do I report a problem with the website?
Feel free to email us at support@discountsurgical.com or give us a call at 800-982-0939 during normal business hours. We may ask for screenshots or to share your screen to better assist you.
Do You Need a Prescription for Compression Stockings?
It depends on the compression level. Stockings under 20 mmHg (light to moderate compression) are available over the counter at pharmacies, medical supply stores, and online — no prescription needed. These are suitable for mild swelling, fatigue, ...
Do doctors recommend compression garments?
Yes, doctors widely recommend compression garments — but for specific medical conditions and situations. Here's a breakdown:
When Doctors Recommend Them
Post-surgery recovery: Doctors recommend post-surgical compression garments after procedures ...
When should I talk to a doctor before wearing compression garments?
For everyday low-compression socks (under 20 mmHg), most healthy people can use them freely. But if you have any medical condition, are recovering from surgery, or plan to use higher-pressure garments, a quick conversation with your doctor can prevent...
Account & Registration
How do I close my account?
You may call us at 1.800.982.0939 or via email: support@discountsurgical.com
Do I need to create an account to place an order?
No, an account is not required to place an order. You are welcome to check out as a guest at any time. However, please note that guest checkouts do not include access to the following benefits:
Order History — View and track your past purchases
Store...
How do I create an account?
To create an account, you may use the following link: https://www.discountsurgical.com/customer/account/login
Alternatively, navigate to the top-right corner of the website, select the profile icon, and click Create Account. Complete all required fields...
Can I have multiple accounts?
Our system uses email addresses as the primary identifier for associating account information and order history. While multiple accounts can be created, please note that all order history and personal information are linked to the email address provided...
How do I update my personal information?
Sign in to your account to update your personal information as needed. Please note that this feature is available to registered account holders only. If you completed an order as a guest, account management options are unavailable, as guest checkouts...
How do I reset my password?
To reset your password, please visit the following link:https://www.discountsurgical.com/customer/account/forgotpassword/
If you have any questions or require further assistance, please don't hesitate to reach out.
How do I view my order history?
To view your order history, please sign in to your account at Login
Please Note:
This feature is available exclusively to registered account holders. If your order was placed as a guest, account management options — including order history — are ...
What are the benefits of creating an account?
Creating an account with DiscountSurgical.com offers a range of valuable benefits designed to enhance your shopping experience:
Exclusive Discounts — Unlock member-only deals and special offers available solely to registered account holders.
Loyalty...
Shipping & Delivery
How can I track order?
You can call in or sign in to your account. There should be an option to track your recent order if it has been shipped. Also, we generally send emails with shipped notices.
Do you ship internationally?
Yes, we do offer international shipping, but currently only to Canada. Domestically, we ship to the continental United States and all U.S. territories.
If you have any questions about shipping to your specific location, please don't hesitate to contact...
What shipping options do you offer?
Shipping options vary by brand. Typically, we offer standard ground shipping, and rush shipping may also be available depending on the brand and your shipping zone. All available shipping methods will be displayed at checkout when you place your order...
Do you offer free shipping?
Free shipping on eligible orders of $25 or more. Orders below $25 will incur an additional shipping charge of $1.95.
What do I do if my package is lost or stolen?
Please verify the tracking status and confirm that the expected delivery date has passed. We also recommend checking around your property — including the porch, back door, mailbox, and with neighbors — as packages are occasionally left in alternative...
Returns & Refunds
What is your return policy?
Yes, returns are eligible for a prepaid label within 30 days from the delivery date and must be in good condition. All returns must be accompanied by a Return Merchandise Authorization (RMA) number for proper processing. Read all the terms and ...
How long does the return process usually take?
Generally, there is about a 2-week turn-around time. Time may vary due to distance and the shipping option the customer decides to return with. All returns are processed in the order they are received. Please keep any tracking information as added proof...
Billing and Payments
Can an order payment be split ?
Unfortunately, at this time, we do not offer the option to split payments.
What payment methods do you accept?
We accept a variety of payment methods to make checkout as convenient as possible. For card payments, we support all major credit and debit cards including Visa, Mastercard, and American Express. If you prefer digital wallets, you can pay using PayPal...
Does insurance cover compression garments?
It depends — coverage varies by insurance type, your diagnosis, and your specific plan. Here's a quick breakdown:
Medicare
Medicare Part B now covers compression garments for people diagnosed with lymphedema, thanks to the Lymphedema Treatment Act...
Can I use my HSA or FSA to buy compression socks?
Yes, compression socks are generally eligible for purchase with both HSA (Health Savings Account) and FSA (Flexible Spending Account) funds.
Is it safe to use my credit card on your website?
Yes, it is safe to use your credit card on discountsurgical.com.
SSL Encryption: The site uses Secure Socket Layer (SSL) technology to encrypt your credit card number and other personal information during transmission.
Multiple Secure Payment Options...
Do you offer installment or financing options?
No, we currently do not offer installment or financing options.
Can I use multiple payment methods on one order?
No, Unfortunately, we are currently unable to process multiple payment methods for a single transaction.
Do you accept gift cards or store credit?
Gift Cards: At this time, we do not offer gift cards as a payment or gifting option. We apologize for any inconvenience this may cause.
Store Credit: Store credit is available exclusively to registered account holders. If you do not yet have an account...
Privacy & Security
What data do you collect about me?
We collect only the information necessary to process your orders and improve your experience on our site. This information is used to fulfill orders, personalize your experience, send order updates, improve our website, and comply with legal obligations...
Is it safe to use my credit card on your website?
Yes, our website is completely secure. We use SSL (Secure Socket Layer) encryption technology to protect your personal and payment information. All credit card transactions are processed through a secure, encrypted connection, and we do not store...
How do I opt out of marketing emails or SMS?
You can opt out of marketing communications at any time using any of the following methods:
For Emails:
Click the "Unsubscribe" link at the bottom of any marketing email you receive from us.
Contact our customer service team at support@discountsurgical...
Orders & Purchasing
What do I do if I accidentally placed a duplicate order?
If you have created a duplicate order, please contact us immediately so we can attempt to stop it from processing. Outside of business hours, kindly send us an email instead. In the event that the order has already shipped, you may return the item using...
Can I place a bulk or wholesale order?
Yes, bulk pricing discounts are available. Please contact us directly to discuss volume pricing for your order. For recurring or repetitive orders, we recommend signing up for a wholesale account, which you can do here: https://www.discountsurgical...
Sizing & Fit
Wear & Care
Please recommend best practice to manually remove stockings to make sure they don't stretch out or damage.
To remove your compression stockings, simply fold them down until they get stuck (typically above the ankle). Using your thumb, slowly horn it down until it pops off your heel. Now you can allow the rest of it to slide off your foot.
Can you wash them in the washing machine -gentle cycle or only by hand? Dryer? Thank you.
You can surely use a washing machine with a delicate setting in place as well as gentle detergent. Delicate setting in both wash and dry* Hand washing with warm water is fine as well, with line drying.
Frequently Asked Questions
General Info
How do I contact customer service?
For assistance, contact our support team via the following
Email: support@discountsurgical.com
Phone: 800-982-0939
Mon – Fri: 9am – 9pm ET
Sat – Sun: 9am – 6pm ET
Do you have a physical store I can visit?
We don't have a traditional retail store, but select items are available for purchase at our warehouse office during regular warehouse business hours, Monday–Friday, 9:00 AM – 5:00 PM Eastern Time. We recommend calling our customer service team beforehand...
How do I leave a review for a product?
Reviews can be submitted directly on the product page — simply navigate to the desired product and scroll to the bottom to find the review section. If you've made a purchase, you'll also receive a follow-up email with a link to leave your review.
Account & Registration
How do I close my account?
You may call us at 1.800.982.0939 or via email: support@discountsurgical.com
Do I need to create an account to place an order?
No, an account is not required to place an order. You are welcome to check out as a guest at any time. However, please note that guest checkouts do not include access to the following benefits:
Order History — View and track your past purchases
Store...
How do I create an account?
To create an account, you may use the following link: https://www.discountsurgical.com/customer/account/login
Alternatively, navigate to the top-right corner of the website, select the profile icon, and click Create Account. Complete all required fields...
Shipping & Delivery
How can I track order?
You can call in or sign in to your account. There should be an option to track your recent order if it has been shipped. Also, we generally send emails with shipped notices.
Do you ship internationally?
Yes, we do offer international shipping, but currently only to Canada. Domestically, we ship to the continental United States and all U.S. territories.
If you have any questions about shipping to your specific location, please don't hesitate to contact...
What shipping options do you offer?
Shipping options vary by brand. Typically, we offer standard ground shipping, and rush shipping may also be available depending on the brand and your shipping zone. All available shipping methods will be displayed at checkout when you place your order...
Returns & Refunds
What is your return policy?
Yes, returns are eligible for a prepaid label within 30 days from the delivery date and must be in good condition. All returns must be accompanied by a Return Merchandise Authorization (RMA) number for proper processing. Read all the terms and ...
How long does the return process usually take?
Generally, there is about a 2-week turn-around time. Time may vary due to distance and the shipping option the customer decides to return with. All returns are processed in the order they are received. Please keep any tracking information as added proof...
Billing and Payments
Can an order payment be split ?
Unfortunately, at this time, we do not offer the option to split payments.
What payment methods do you accept?
We accept a variety of payment methods to make checkout as convenient as possible. For card payments, we support all major credit and debit cards including Visa, Mastercard, and American Express. If you prefer digital wallets, you can pay using PayPal...
Does insurance cover compression garments?
It depends — coverage varies by insurance type, your diagnosis, and your specific plan. Here's a quick breakdown:
Medicare
Medicare Part B now covers compression garments for people diagnosed with lymphedema, thanks to the Lymphedema Treatment Act...
Privacy & Security
What data do you collect about me?
We collect only the information necessary to process your orders and improve your experience on our site. This information is used to fulfill orders, personalize your experience, send order updates, improve our website, and comply with legal obligations...
Is it safe to use my credit card on your website?
Yes, our website is completely secure. We use SSL (Secure Socket Layer) encryption technology to protect your personal and payment information. All credit card transactions are processed through a secure, encrypted connection, and we do not store...
How do I opt out of marketing emails or SMS?
You can opt out of marketing communications at any time using any of the following methods:
For Emails:
Click the "Unsubscribe" link at the bottom of any marketing email you receive from us.
Contact our customer service team at support@discountsurgical...
Orders & Purchasing
What do I do if I accidentally placed a duplicate order?
If you have created a duplicate order, please contact us immediately so we can attempt to stop it from processing. Outside of business hours, kindly send us an email instead. In the event that the order has already shipped, you may return the item using...
Can I place a bulk or wholesale order?
Yes, bulk pricing discounts are available. Please contact us directly to discuss volume pricing for your order. For recurring or repetitive orders, we recommend signing up for a wholesale account, which you can do here: https://www.discountsurgical...
Sizing & Fit
Wear & Care
Please recommend best practice to manually remove stockings to make sure they don't stretch out or damage.
To remove your compression stockings, simply fold them down until they get stuck (typically above the ankle). Using your thumb, slowly horn it down until it pops off your heel. Now you can allow the rest of it to slide off your foot.
Can you wash them in the washing machine -gentle cycle or only by hand? Dryer? Thank you.
You can surely use a washing machine with a delicate setting in place as well as gentle detergent. Delicate setting in both wash and dry* Hand washing with warm water is fine as well, with line drying.
Compression Garments
Is it safe to sleep in compression socks every night?
While some people may safely sleep in compression socks, it is generally recommended to consult with your physician first, especially if you are using higher-compression medical socks. Compression socks are typically designed for daytime...
What are the differences between fabric styles?
Opaque: Nylon which is not “see-through”. More of a “Tights” look to them.
Sheer: A traditional “hose” look which is “see through”.
Microfiber: An opaque style with a more flexible and softer fabric weave than the “opaque”.
Cool Max: A more athletic...
What Is Compression And What Are The Varying Levels?
Compression stockings are specially designed to apply pressure to your lower legs, helping to maintain blood flow and reduce discomfort and swelling. They may be prescribed by your doctor if you have a condition that causes poor blood flow in your legs...
Health & Medical
Do Compression Socks Help With Blood Clots (DVT)?
Compression socks are a clinically recognized tool for both preventing and managing complications from deep vein thrombosis (DVT). They work by applying graduated pressure to the lower legs — tightest at the ankle and gradually looser moving up — which...
What medical conditions do compression garments help with?
Compression garments: conditions and how they help
All conditions
Vascular
Recovery
Lymphatic / swelling
Nerve / pain
Pregnancy
Skin / other
const conditions = [
{ cat: "vascular", condition...
How Compression Socks Improve Circulation?
Compression socks work by applying graduated pressure to your legs — tightest at the ankle and gradually looser moving up the leg. This design helps in three key ways:
Pushes blood upward — The gentle squeeze on your veins helps move blood back toward...
Frequently Asked Questions