Help Center

 

Payments
How do I access the shopping cart? There is no point to click to go to the shopping cart so I can complete my order.
On the right hand corner on your screen, there is a bag which would be the same as a shopping cart. you can click on the bag and it would take you to checkout
Can an order payment be split ?

Unfortunately, at this time we do not offer the option to split payments.

What payment options are accepted?

We accept most major credit card company options such as: Matercard, Visa, American Express, Discover.

We also accept PayPal, Amazon Pay and FSA cards (please rememer to submit us to your list).

how does rush shipping work, I see standard and express does rush go same day if after a certain time

if an order is placed before 2PM it ships out same day. This is true for all shipping options. Standard shipping refers to the shipment of products through the post office and can typically take 5-10 business days. Rush shipping is through the post office as well and usually takes 4-5 business days. As for Fedex its simply the choice of carrier and it can be between 2-5 days

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Products
With summer coming, I was wondering if it would be ok to wear just the compression sleeve as apposed to a closed toe all day at work. I work in retail and spend most of the day on my feet. I find the open toe socks to be very uncomfortable and thought maybe a compression sleeve would be ok. It would be great to be able to wear sandals without a sock showing.
Yes you can wear the compression sleeves. Most of out items do not have compression on the foot area, the compression starts at ankle and decreases as goes up the leg. The sleeves would provide what you need.
What Is Compression And What Are The Varying Levels?

Compression stockings are specially designed to apply pressure to your lower legs, helping to maintain blood flow and reduce discomfort and swelling. They may be prescribed by your GP if you have a condition that causes poor blood flow in your legs, such as: varicose veins (swollen and enlarged veins)

Light (8-15mmhg) Provides relief and minimizes tired achy legs and swelling.

Medium/Moderate (15-20mmhg) Ideal compression level used for those traveling long distances.

Firm (20-30mmhg) Helps prevent and relieve moderate to severe varicose veins, post-surgical treatment, severe edema and DVT.

X-Firm (30-40mmhg) Helps prevent and relieve severe varicose veins, post-surgical treatment, severe edema and DVT.

What are the differences between fabric styles?

Opaque: Nylon which is not “see-through”. More of a “Tights” look to them.

Sheer: A traditional “hose” look which is “see through”.

Microfiber: An opaque style with a more flexible and softer fabric weave than the “opaque”.

Cool Max: A more athletic style fabric with a blend of cotton, nylon and spandex. 

Can you wash them in the washing machine -gentle cycle or only by hand? Dryer? Thank you.

You can surely use a washing machine with a delicate setting in place as well as gentle detergent. Delicate setting in both wash and dry*. Hand washing with warm water is fine as well , with line drying. 

What is the difference between Firm and 20-30mmHg?
No difference. Firm means 20-30mmHg compression.
What fibers make up CoolMax? Is it mostly cotton? It is it mostly Lycra? Spandex? Something else?
  • Moisture wicking

    Moisture wicking fabric keeps feet cool in warmer temperatures and warm in colder temperatures.

shipping options, how fast does it get here?
Shipping time is determined by many factors an example being the distance between your location and that of the manufacturer you are ordering from. Shipping can be between 4 and 10 days.
Please recommend best practice to manually remove stockings to make sure they don't stretch out or damage.

To remove your compression stockings, simply fold it down until it gets stuck ( typically above the ankle). Using your thumb, slowly horn it down until it pops of your heel. Now you can allow the rest of it to slide off your foot

How often should I replace the ABSO201 stockings?

we recomemend you replaced your compression socks between 4-6 months- this of course is dependent on how often you wear the items and how many items you have to reotate between 

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Policies
How long does the return process usually take?

Generally, there is about a 2 week turn-around time.

Time may vary due to distance & shipping option customer decides to return with.

All returns are processed in the order they are received.

Please keep any tracking information as added proof of return.

Do you exchange products? I think I might want the open-toe and will return the unopened "closed toe" product I ordered. Is there a charge for shipping for an exchange?

At the moment we find that the easiest way to "exchange" is returning for Refun and a new order can be placed by you. We do not cover the return cost to us BUT the new order that goes out should have the shipping waived. 

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